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A GPS enabled
Police Control
Room with
multi-channel
Dial-100 call
facility has
been installed
and commissioned
in Bhubaneswar
on 9th
March, 2011. The
control Room was
inaugurated by
Hon'ble Chief
Minister Sri
Naveen Patnaik,
in presence of
Sri M. Praharaj,
DGP, Odisha. |
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(a)
Facility for
multi-channel
Dial-100 facility,
thus providing
members of the
public uninterrupted
access to the
Control Room. |
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(b)
Facility for call
identification, call
logging and
conversation
recording. |
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(c)
Connectivity through
Local Area Network
(LAN) to mobile PCR
vans fitted with
GPS-enabled
Automatic Vehicle
Location System (AVLS)
for quick and
efficient
transmission of
information. |
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(d)
Provision for
generation of
reports,
incorporating basic
information like
name, telephone
number, date and
time, nature of
information with a
Unique
Identification
Number (UIN) for
identifying each
report. |
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(e)
Computer Telephony
Interface (CTI)
application software
alongwith EPABX
system to support
telecom interfaces
with telecom service
provider. |
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(f) Digital Map of Bhubaneswar city with customized landmarks.. |
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(g)
Automated Call
Distribution (ACD)
with advance call
routing features. |
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(h)
Dedicated staff of
call takers/despatchers
and call supervisors
under the direct
supervision of ACP,
Control Room. |
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3. |
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(a)
Enable prompt
handling of
emergency situation
through use of
latest advancements
in Information and
Communication
Technology. |
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(b)
Improve the
communication link
between the callers
(members of the
public etc.) and
Police. |
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(c)
Provide members of
the public
uninterrupted 24x7
access to the Police
Control Room through
multi-channel
Dial-100 dialling
facility. |
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(d)
Minimize the
response time of
police to any
situation requiring
immediate police
intervention through
quick and efficient
transmission of
information from the
Control Room to PCR
vehicles and vice-versa.. |
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(e)
Enable correct and
prompt dissemination
of information by
providing
connectivity through
LAN, thus increasing
the efficiency of
police. |
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(f)
Ensure transparency
and accountability
of the police
personnel, manning
the Modern Police
Control Room as well
as PCR vehicles. |
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4. |
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Since its
operationalization
in March, 2011,
approximately 1500
calls are being
received every day.
The nature of calls
are broadly
categorized as (a)
Enquiry related
calls (b)
Information related
calls and (c)
Incident related
calls.
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On receipt of
information from the
Control Room, the
police personnel
manning PCR vehicles
are promptly
providing assistance
to the local police
in accident cases
and incidents of law
and order, traffic
problems etc. They
are also proactively
providing assistance
to members of the
public, particularly
women and children
in distress, sick or
elderly people. On
many occasions,
prompt action by the
staff of PCR
vehicles has
resulted in saving
valuable lives by
way of preventing
and rescuing persons
while attempting to
commit suicide,
shifting of
sick/injured while
in distress
condition to the
hospital etc.
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At present, 28
(twenty-eight) PCR
vans are operational
in Bhubaneswar city
area.
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